Posts Tagged ‘Microsoft’

Slight deviation from our normal blog posts. This post is for anyone who’s just installed Outlook 2010 and is finding that they are getting duplicate downloads of emails. I installed Outlook 2010 myself a couple of days ago, upgrading from Outlook Express and since then have received duplicate emails. Here is one solution to this problem if you have alias email addresses set up. I’ll use my set up as an example:

I have 2 email addresses set up for my business like this:

  1. morgan@my_business.co.nz
  2. info@my_business.co.nz (this is an alias on the same my_business.co.nz domain. The messages are stored on the same mail server as my other address.)

During the upgrade from Outlook Express, Outlook 2010 recognized these are linked by the same domain and switched “Leave a copy of messages on server” on for both of them. The result of this when receiving emails is:

  1. Outlook checks for mail from morgan@my_business.co.nz, downloads them and then leaves a copy on the mail server
  2. It then checks for mail on info@my_business.co.nz and downloads the emails that have been left on the server again.

This problem is really easy to fix. If you have a similar set up follow the instructions below to eliminate duplicates:

  1. In Outlook 2010 click on the [File] tab and select [Options] –> [Advanced] (note that these both appear in the left hand panel as opposed to the old style drop down menus)
  2. Scroll down to the “Send and receive” section and click on the [Send/Receive…] button.
  3. In the dialogue box that appears click to highlight “All Accounts” in the Group Name field and then [Edit…]
  4. From the left hand side of the dialogue box click on the account to be edited then select [Account Properties]
  5. Select the [Advanced] tab
  6. In the “Delivery” section untick “Leave a copy of messages on the server”
  7. [OK]
  8. Repeat from Step 4 for additional aliases.

Good luck!

Morgan 🙂

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